Refund policy
RETURN & REFUND POLICY
At LINNET, we want every customer to enjoy their shopping experience. We offer a voluntary return policy exclusively for orders delivered within the United States.
United States — 30-Day Returns
Customers in the United States may request a return within 30 calendar days of receiving their order.
To qualify for a standard return:
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Items must be unworn and unwashed.
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Items must be in their original condition.
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Original tags must remain attached.
Items may be tried on to check sizing and fit.
How to Request a Return
To request a return, contact LINNET through the Contact page on our website.
Please include your order number and the reason for your return.
Our team will provide the necessary return instructions. Please do not send products to an unauthorized address.
Refunds
Once your return has been received and inspected, you will be notified whether your refund has been approved.
Approved refunds will be issued to the original payment method, in accordance with applicable law.
Processing times may vary depending on your payment provider.
Original shipping charges are not refundable for voluntary change-of-mind returns unless required by law.
Damaged, Defective or Incorrect Items
If you receive a damaged, defective or incorrect product, contact our customer support team with your order number and photographs of the issue.
We will review the situation and provide an appropriate solution, including a replacement or refund where applicable.
Customers will not be required to pay return shipping costs for issues caused by LINNET, as required by applicable law.
Return Shipping Costs
For standard change-of-mind returns within the United States, customers are responsible for return shipping costs.
Exchanges
Exchanges are subject to product availability. Contact our support team to request an exchange.
International Orders
LINNET does not offer an additional voluntary change-of-mind return program outside the United States.
However, this policy does not remove or limit mandatory consumer rights.
Customers in the United Kingdom and European Union retain their applicable statutory withdrawal rights, including the 14-day withdrawal period for eligible online purchases.
Customers in other countries retain any mandatory consumer protections applicable under their local laws.
Final Statement
By purchasing from LINNET, customers acknowledge this Return & Refund Policy, subject to all applicable statutory consumer rights.