CUSTOMER CONTACT POLICY

LINNET values customer communication and aims to provide a professional customer support experience.

Customer Support

Customers may contact our team through the Contact page available on our website.

Our support team can assist with:

• Order-related questions.

• Shipping and tracking inquiries.

• Product information.

• Damaged or incorrect orders.

• Eligible return and refund requests.

• Privacy-related questions.

Order Information

When contacting customer support about an existing purchase, customers should provide their order number to help us identify the transaction.

Response Times

Customer inquiries are reviewed during our support operating periods.

Response times may vary depending on inquiry volume and complexity.

LINNET aims to respond as promptly as reasonably possible.